Support Policy

At Combine Brand, we are committed to providing exceptional support to our customers and partners. Our support team is dedicated to assisting you with any inquiries, concerns, or issues you may encounter while using our platform. This Support Policy outlines our commitment to providing timely and effective support to ensure a positive experience for all users.

Support Channels:

We offer multiple channels for you to reach our support team:

• Support Tickets: Submit a support ticket through your account dashboard for assistance with specific issues or inquiries. Our support team will respond to your ticket promptly and provide assistance as needed.
• Email: You can also reach out to our support team via email at [email protected]. Please include relevant details and information regarding your inquiry to expedite the resolution process.
• Live Chat: Our live chat support feature allows you to connect with a support representative in real-time for immediate assistance during our operating hours.

Support Hours:

Our support team is available to assist you during the following hours:

• Monday to Friday: 9:00 AM to 6:00 PM (GMT)
• Saturday and Sunday: Closed

Response Time:

We strive to respond to all support inquiries within 24 hours during our operating hours. However, response times may vary depending on the volume of inquiries received. Rest assured, we prioritize addressing urgent issues and strive to provide timely resolutions to all support tickets.

Support Ticket Process:

When submitting a support ticket, please provide the following information to help us assist you more effectively:

1. Issue Description: Clearly describe the issue or inquiry you are experiencing in detail.
2. Account Information: Include your account details, such as username or email address, to help us locate your account.
3. Screenshots or Attachments: If applicable, attach screenshots or relevant documents that can provide context to your inquiry.
4. Contact Information: Ensure your contact information is up-to-date so we can reach out to you with updates or resolutions.

For Sellers

If you are a seller on Combine Brand, access dedicated support through your seller dashboard or reach out to [email protected] for assistance with product listings, orders, or account management.

Escalation Process

If your concern requires escalation or if you are not satisfied with the resolution provided through regular channels, please contact our Customer Relations Manager at [email protected].

Feedback:

We value your feedback and suggestions for improving our support services. If you have any comments, suggestions, or feedback regarding your support experience, please don't hesitate to share them with us. Your input helps us continually improve and enhance our support offerings.

Thank you for choosing Combine Brand. We are committed to providing you with exceptional support and assistance whenever you need it. If you have any further questions or require assistance, please don't hesitate to reach out to our support team. We're here to help!