Welcome to Combine Brand's Cancellation Policy. We strive to make the cancellation process straightforward and transparent for our customers. Please read the following details carefully to understand our policies regarding order cancellation.

Before Shipping

Time Frame: You have up to 24 hours from the time of placing your order to cancel it without incurring any penalties. Once this period expires, we initiate the order processing, and cancellation may no longer be possible.

How to Cancel: To cancel your order, log in to your Combine Brand account. Navigate to the "My Orders" section, locate the order you wish to cancel, and click on the "Cancel Order" button. Alternatively, you can contact our customer support team via email or phone to request cancellation.

Cancellation Confirmation: Upon approval of your cancellation request, you will receive an email confirmation. Please note that cancellation requests are subject to review and approval by our team.

After Shipping

Once an order has been shipped, it cannot be canceled. In such cases, please refer to our Return Policy for instructions on returning the item once it has been delivered.

Automatic Cancellation

Stock Unavailability: If an item you ordered becomes out of stock or unavailable after your purchase, Combine Brand will automatically cancel your order. You will receive a full refund back to your original payment method.

Payment Issues: Orders may also be automatically canceled if there are payment verification issues, such as payment failure or authorization problems.

Refunds for Cancellation

Refund Amounts: Refunds for canceled orders will be processed back to the original payment method used during the purchase. The refund amount will include the full purchase price of the item(s) canceled.

Processing Time: Refunds typically take between 5 to 7 working days to be reflected in your account. Please note that weekends and holidays are not considered working days, which may affect the refund processing timeline.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, please follow these steps:

1. Check Your Bank Account: Start by checking your bank account again, as refunds may sometimes be delayed by banking processing times.

2. Contact Your Credit Card Company: Contact your credit card issuer directly. It may take some time before the refund is officially posted to your account.

3. Contact Your Bank: If you’ve completed the above steps and still have not received your refund, please contact your bank. There may be additional processing time before a refund is posted to your account.

Contact Information

For any questions or assistance regarding cancellations or refunds, please reach out to Combine Brand through the following channels:

• Email: [email protected]
• Helpline Number: +1 (816) 321-0097
• Support Ticket: Submit a support ticket via your account dashboard for personalized assistance.

Additional Information

• Order Modifications: Once an order is placed, modifications (such as changes to items, quantities, or shipping details) may not be possible. Please ensure all information is correct at the time of purchase.

• Communication of Cancellation: If you submit a cancellation request outside of business hours or during holidays, our team will review and process it promptly on the next business day.

• Policy Updates: Combine Brand reserves the right to update or modify this Cancellation Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.