Thank you for shopping at Combine Brand. We are committed to providing you with products that meet your expectations. Please review our return policy below for a smooth and hassle-free experience.

30-Day Money Back Guarantee

We proudly offer a 30-day money-back guarantee on all eligible products purchased from Combine Brand. If you are not completely satisfied with your purchase, you may return it within 30 days from the date of delivery for a refund. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it.

Return Eligibility

To initiate a return, please follow these steps:

1. Contact Customer Support: Reach out to our Customer Support team at [email protected] or through your account's support ticket system. Provide your order number, the item(s) you wish to return, and the reason for the return.

2. Return Authorization: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and detailed return instructions.

3. Packaging: Securely package the item(s) in the original packaging, including all accessories and documentation.

4. Shipping: Ship the item(s) back to the following address with your RMA number clearly marked on the package:

   Combine Brand Returns 4050 PENNSYLVANIA AVE STE 115 638, KANSAS CITY, MO 64111

   Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part.

5. Tracking: We recommend using a trackable shipping service or purchasing shipping insurance. Combine Brand is not liable for lost or damaged returns.

Refund Process

Upon receiving your returned item(s) and verifying their condition, we will process your refund promptly. The refund will be issued to the original method of payment used during the purchase.

• Credit Card Payments: Refunds may take 5-7 business days to reflect in your account, depending on your financial institution.
• Store Credit: If preferred, you may opt for store credit instead of a refund.

Exchanges

While we do not offer direct exchanges, you may return an item for a refund and place a new order for the desired item. This ensures you receive the item promptly and avoids delays in processing.

Damaged or Defective Items

In the unlikely event that you receive a damaged or defective product, please contact us immediately. We will assist you in resolving the issue by arranging a replacement or issuing a full refund, including return shipping costs.

Non-Returnable Items

Certain types of items cannot be returned, such as:

• Gift cards
• Downloadable software products
• Some health and personal care items

Contact Us

If you have any questions about our return policy or need assistance with a return, please contact our Customer Support team at:

• Email: [email protected]
• Phone: +1 (816) 321-0097
• Support Ticket: Submit a ticket through your account dashboard

Our dedicated team is here to ensure your experience with Combine Brand is positive and hassle-free.