Welcome to Combine Brand's Refund and Exchange Policy. We are committed to ensuring your satisfaction with every purchase made through our platform. Please review the following guidelines to understand our policies regarding refunds and exchanges.

Refund Amounts

Refunds will be issued to the original payment gateway used for the purchase. Once approved, refunds typically take 5 to 7 working days to process. Please note that Saturday and Sunday are non-working days.

Restocking Fee

Combine Brand does not charge any restocking fees for returned items. You will receive a full refund of the purchase price.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, please take the following steps:

1. Check Your Bank Account Again: Transactions can sometimes be delayed.
2. Contact Your Credit Card Company: It may take additional time for the refund to be officially posted.
3. Contact Your Bank: There may be processing time before the refund appears in your account.

If you have completed these steps and still have not received your refund, please contact us. In most cases, refunds will appear in your bank statement under "Combine Brand."

Returns Information

For detailed information on our returns process, please refer to our Return Policy. Here are key points to note:

Return Process

1. Initiate a Return: Contact us via support ticket, email ([email protected]), or phone to request a return.
2. Receive a Return Label: Our seller will provide a return label. Download and print it.
3. Prepare Your Package: Securely pack the item with all original packaging and accessories.
4. Attach the Return Label: Affix the label to your package and drop it off at one of our designated shipping partners.
5. Track Your Return: Monitor the return tracking information to ensure it reaches us promptly.

Non-returnable Items

Certain items cannot be returned, including:

• Gift cards
• Downloadable software products
• Some health and personal care items

Sale Items

Sale items are non-refundable. Only regular-priced items are eligible for refunds.

Customer Responsibilities

Customers are responsible for ensuring the item is returned in its original condition with all accessories and documentation. Failure to do so may impact the refund amount.

Seller Responsibilities

Our sellers are committed to:

• Providing timely return labels and instructions.
• Processing refunds or exchanges promptly upon receiving returned items.
• Covering return shipping costs for items damaged, faulty, or not as described.

Get Help from Combine Brand

While most issues can be resolved directly with sellers, we are here to assist you if needed. Contact us if:

• The seller has not responded to your return request within 3 business days.
• The seller has accepted the return but has not provided a return shipping label.
• Your return has been delivered, but the refund has not been processed by the deadline.

Tracking Your Return

For faster processing, ensure your return includes tracking details. If you use a Combine Brand return label, tracking information is automatically uploaded.

Shipping Partners

Combine Brand works with trusted courier companies including:

• Mothership
• Cowtown Express
• CSA Transport
• TTS Transport
• OceanBlue Logistics

Contact Information

For any inquiries or assistance regarding refunds and exchanges, please contact us:

• Refund Email: [email protected]
• Helpline Number: +1 (816) 321-0097
• Support Ticket: Submit a support ticket through your account dashboard for personalized assistance.