Welcome to Combine Brand's Seller Policy. This policy governs your responsibilities as a seller on Combine Brand's marketplace. Please read carefully and adhere to these guidelines to ensure a positive experience for both you and our customers.

Account Registration

To start selling on Combine Brand, you must complete the seller registration process. Provide accurate and complete information about yourself and your shop. Once approved, you'll gain access to your seller dashboard where you can manage your products, orders, and settings.

Becoming a Seller

To become a seller on Combine Brand, click on the "Become A Seller" button and follow the instructions provided.

Registration and Approval

Upon clicking "Become A Seller," you will be directed to a registration page where you will need to provide comprehensive information to complete your seller profile:

• Personal Information:

  • Full Name
  • Email Address
  • Phone Number
  • Business Details (if applicable)

• Shop Information:

  • Shop Name
  • Shop Address
  • Tax Identification Number (if applicable)

Your application will be reviewed by our admin team. Once approved, you will receive confirmation and access to your seller dashboard.

Seller Dashboard

Upon registration, you will have access to your personalized dashboard where you can manage your account, including:

• Product Management: Add, edit, and remove product listings.
• Order Management: Track orders, manage shipping details, and process refunds.
• Performance Metrics: Monitor sales, view customer feedback, and analyze performance analytics.

Product Listings

As a seller, it is your responsibility to create and maintain accurate product listings:

• Product Descriptions: Provide clear, detailed, and honest descriptions of your products.
• Images: Upload high-quality images that accurately represent the product.
• Pricing: Set competitive prices that reflect market value and align with Combine Brand's pricing guidelines.
• Availability: Keep product availability up to date and promptly update listings when items are out of stock.

Order Fulfillment

• Timeliness: Fulfill orders promptly within the specified handling time mentioned in your listings.
• Communication: Keep customers informed about order status, shipping updates, and any delays that may occur. Respond to customer inquiries within 24 hours.

Customer Service

• Responsiveness: Provide excellent customer service by promptly addressing customer inquiries, concerns, and feedback.
• Issue Resolution: Resolve customer issues related to orders, shipping, returns, and refunds in accordance with Combine Brand's policies.

Shipping and Delivery

• Shipping Policy: Follow Combine Brand's shipping guidelines, including accurate shipping rates, delivery times, and providing tracking information for all shipped orders.
• Packaging: Ensure products are securely packaged to prevent damage during transit and meet Combine Brand's packaging standards.

Returns and Refunds

• Return Policy: Adhere to Combine Brand's return policy, which specifies the conditions under which customers can return products for refunds or exchanges.
• Refund Process: Process refunds promptly after receiving returned items and verifying their condition. Communicate with customers throughout the refund process.

Quality Control

• Product Quality: Maintain high standards of product quality and authenticity. Ensure that products meet customer expectations as described in your listings.
• Compliance: Comply with all applicable laws and regulations governing product safety, labeling, and consumer protection.

Seller Responsibilities

• Transparency: Conduct business transactions with transparency and honesty. Clearly communicate product details, pricing, and policies to customers.
• Integrity: Uphold ethical business practices and avoid engaging in fraudulent or deceptive activities on Combine Brand.
• Compliance: Adhere to Combine Brand's policies regarding prohibited activities, intellectual property rights, and privacy regulations.

Prohibited Activities

Sellers are prohibited from engaging in activities such as:

• Fraudulent or deceptive practices
• Selling counterfeit or unauthorized products
• Violating intellectual property rights
• Manipulating customer reviews or feedback

Consequences of Violations

Violations of these policies may result in the removal of product listings, suspension of your seller account, or permanent termination from Combine Brand's platform.

Changes to Seller Policy

Combine Brand reserves the right to update or modify the Seller Policy at any time. Sellers will be notified of changes and are responsible for reviewing and complying with the updated policies.

Contact Us

If you have any questions or need assistance regarding the Seller Policy, please contact us:

• Email: [email protected]
• Phone: +1 (816) 321-0097
• Support Ticket: Submit a ticket through your seller dashboard