At Combine Brand, we are committed to ensuring your satisfaction with every purchase. Our Money Back Guarantee policy is designed to provide you with peace of mind when shopping from our extensive range of outdoor products. Please read the following details to understand how our Money Back Guarantee works:

30-Day Money Back Guarantee

We offer a 30-day money back guarantee on all eligible purchases. If you are not entirely satisfied with your purchase for any reason within 30 days of delivery, you may return the item(s) for a full refund. This guarantee applies to all products unless otherwise specified in the product description.

Eligibility Criteria

To qualify for a refund under our Money Back Guarantee policy, please ensure the following conditions are met:

• The item(s) must be in its original condition with all packaging, accessories, and tags intact.
• Proof of purchase, such as order confirmation or receipt, must be provided.
• Items excluded from our Money Back Guarantee include gift cards, downloadable software products, and items listed as non-returnable in the product description.

Initiating a Return

To initiate a return under our Money Back Guarantee:

1. Contact Us: Reach out to our customer support team via email at [email protected] or by calling our helpline at +1 (816) 321-0097. Alternatively, you can submit a support ticket through your account dashboard on our website.

2. Return Authorization: Our support team will guide you through the return authorization process and provide you with a return label (if applicable) and detailed instructions.

3. Packaging: Pack the item securely using the original packaging materials to prevent damage during transit.

4. Return Shipping: Attach the provided return label to the package and drop it off at any designated shipping partner. If using your own shipping method, please ensure to include tracking information for your return.

Refund Process

Once we receive your returned item(s) and verify that they meet our return criteria, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase. Please allow 5 to 7 working days for the refund to appear in your account, depending on your financial institution's processing times.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, please follow these steps:

1. Check Your Account: Verify your bank account or payment method statement.
2. Contact Us: If the refund has not appeared after completing the above steps, please contact our customer support team for further assistance.

Additional Information

• Contact Information: For inquiries related to our Money Back Guarantee policy or assistance with returns, please contact us at [email protected] or call +1 (816) 321-0097.

• Updates to Policy: Combine Brand reserves the right to update or modify our Money Back Guarantee policy at any time. Any changes will be communicated on our website and will apply to all future purchases.

We strive to ensure that every transaction with Combine Brand meets your expectations. If you have any questions or require further clarification regarding our Money Back Guarantee policy, please do not hesitate to reach out to our dedicated customer support team. Your satisfaction is our priority.